With OXXO’s Spin account, you can easily send cash from your Coba account and withdraw it at any OXXO location. Here’s how to get set up and complete your cash withdrawal.
Pre-Requirements for the Spin Account and OXXO Cash Withdrawals
To complete this process smoothly, ensure you have the following:
Spin Account: Set up and activated, with funds transferred from your Coba account.
Spin Card: Provided by OXXO when you register your account, the Spin card enables cash withdrawals and payments in any store. In some cases, you may also withdraw cash directly using the Spin app, depending on the OXXO location.
INE as a Valid ID: For the initial registration and verification process.
Step-by-Step Guide
Follow these steps to withdraw cash from your Coba US Deposit Account using SPIN Cash Service.
1. Open a Spin Account with OXXO
Download the Spin App: Go to your app store, search for “OXXO Spin,” and download the app. Alternatively, visit an OXXO store and register with the help of a cashier.
Register and Verify: Provide the required information, such as your email, phone number, and INE, to set up your Spin account.
2. Send Funds from Coba to Your Spin Account
Transfer via CLABE: From your Coba app, initiate a transfer to MXN using the CLABE number provided by your OXXO Spin account. Enter the amount you wish to send.
Confirm the Transfer: Verify the details to ensure the funds are sent to your Spin account. Funds should typically arrive in seconds, making them available for withdrawal shortly after the transfer.
3. Withdraw Cash from OXXO Using Your Spin Card
(The image shows a demonstration of how much time it takes to send funds from the Coba app to the SPIN card and get cash, 58 seconds.)
Visit an OXXO Store: Head to any OXXO location and bring your Spin card or your App.
Request a Cash Withdrawal: Present your Spin card or your App to the cashier and request a withdrawal. The cashier will assist you in completing the transaction, and you’ll receive your cash on the spot.
Tips and Recommendations
Keep Your Information Secure: Do not share your Spin account details or CLABE number with anyone.
Double-check Transfer Details: Ensure that the CLABE number entered in your Coba app matches your Spin account to avoid errors.
Monitor Transfer Times: Most transfers are quick, but occasional delays can occur. Check your Spin balance in the app before visiting OXXO for withdrawal.
FAQ and Troubleshooting
Q: How much cash can I withdraw from an OXXO store?
A: The maximum amount you can withdraw in a single transaction at an OXXO store is up to 3,000 MXN, you can go to additional stores to withdraw additional funds.
Q: How long does it take for funds from Coba to appear in my Spin account?
A: Transfers are typically processed in seconds.
Q: What if I don’t have a Spin card yet?
A: You can request a Spin card during your account setup at any OXXO location.
Q: Can I use my Spin account for other transfers?
A: Yes, your Spin account allows you to send and receive funds through various supported services.