Why is the transition happening?

We are transitioning to a new banking partner to enhance our services, introduce features such as multi currency accounts, global payments, and improve operational efficiency. As part of this transition, Coba will be ending its partnership with Bangor Savings Bank and establishing a new relationship with Monex USA. If you are interested in opening a new Coba Business Account through Monex USA, please contact us at [email protected].

Will my account number or routing number stop working?

Yes, your Bangor Savings Bank (BSB) account details will no longer be valid after the closure date. If you choose to open a new Coba Business Account, you will receive new account details.

How can I withdraw my funds

To withdraw your funds, open the Coba app, select “Send,” choose an existing recipient or add a new one (in the US or Mexico), and follow the on-screen instructions to complete the transfer

How can I close my account?

To close your account, go to “Profile and Settings” in the Coba app and select “Close My Account.” Ensure your account balance is zero to prevent any delays in accessing your remaining funds.

Do I need to take any action for the transition?

We strongly recommend that you withdraw your funds and bring your account balance to zero to avoid any delays. If you do not take action by March 18, 2025, any remaining funds will be returned to you via paper check mailed to your registered address or deposited into your linked default account.

How will I know that my account has been closed?

You will receive a confirmation email once your account is closed, including confirmation of the return of any remaining funds, if applicable.

Who can I contact if I have questions or issues during the migration?

Our dedicated support team is available to assist you through live chat and [email protected]. Please don’t hesitate to reach out if you have any concerns.