There could be any number of reasons why your card is being declined.
Here are the most common reasons:
You probably used your MX Address and the transaction is not being processed. For those cases, you could try using the Coba address: 1606 Headway Cir #9094 Austin, TX 78754
You have insufficient available funds in your account to pay for the transaction. Check your available balance in the mobile app.
You may have recently blocked your card in the App and you haven’t un-blocked it.
You’re using an ATM, but either haven’t created your PIN or you’re using the incorrect PIN.
You’re making an online transaction and the card, expiration date, or CVV information you’re entering is incorrect.
If you’re still not sure why your card isn’t working, reach out to our Coba Member Services Team and we’ll be happy to help:
Email: [email protected]
Phone: 1 (888) 315-2622 or +1 (737) 260-0512
WhatsApp: +1 (737) 260-0512
Or you may use the in-app chat window for additional support.