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Why was my Coba Mexico Mastercard declined?
Why was my Coba Mexico Mastercard declined?
Updated over 6 months ago

There could be any number of reasons why your card is being declined.

Here are the most common reasons:

  • You have insufficient available funds in your account to pay for the transaction. Check your available balance in the mobile app.

  • You may have recently blocked your card in the App and you haven’t un-blocked it.

  • You’re using an ATM, but either haven’t created your PIN or you’re using the incorrect PIN.

  • You haven't fully activated the card yet - you need to activate the card on the Mobile or Web app, then perform a balance inquiry in one approved ATM and then you will be able to use the card.

  • You’re making an online transaction and the card, expiration date, or CVV information you’re entering is incorrect.

If you’re still not sure why your card isn’t working, reach out to our Coba Member Services Team and we’ll be happy to help:

Phone: 1 (888) 315-2622 or +1 (737) 260-0512

WhatsApp: +1 (737) 260-0512

Or you may use the in-app chat window for additional support.

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