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What can I do if the recipient account in Mexico has not seen a payout from my US Deposit Account?
What can I do if the recipient account in Mexico has not seen a payout from my US Deposit Account?
Updated over 4 months ago

We strive to make cross-border transaction settlements in seconds. However, common scenarios that might affect the fast settlement include:

  • Intermittent maintenance from multiple parties we utilize

  • Limits on the recipient account preventing the money from being received

  • Incorrect CLABE and/or identification on the recipient account

  • Errors or other unforeseen situations

Please allow at least 24 hours for the funds to be reflected. If this timeframe has passed, please contact [email protected] to review the situation.

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