There could be any number of reasons why your card hasn’t arrived. If your account was just opened or you only recently requested a replacement card, the card may still be in transit. We suggest allowing 10 business days for your card to arrive.

If it’s been longer than that, we typically find that the card wasn’t received because there was an issue with the address on file for your account. Verifying the address you used is a great first step to figuring out why your card is delayed. Additionally, you can get in touch with us to review the tracking number and identify any delays or returns from the delivery company.

If your address is incorrect, or if it’s been more than 2 weeks and you still haven’t received your card, please contact us at [email protected] and our Member Services Team will review your request and get back to you within our operating hours.